Uso do SGE e desenvolvimento de um chatbot inteligente: estratégias para gestão educacional baseada em dados na Seduc/TO

Abstract

This dissertation analyzed the use of reports from the School Management System (SGE) as a strategic tool to support decision-making within the State Department of Education of Tocantins (SEDUC/TO), as well as the development and implementation of the EducAI Chatbot: Intelligent Management of School Data. The technological product of the research was developed using natural language processing, to facilitating quick consultations of strategic system reports through automated interactions. The technological solution was implemented on the Telegram platform, aiming to provide greater agility and efficiency in accessing information. In the prototype, four SGE reports were selected as a sample, considered relevant for supporting educational diagnostics and assisting interventions in public educational policies in a pilot school within the state education network. The research identified that, although the SGE concentrates a significant volume of educational information, it is underutilized due to technical and institutional factors that hinder access to and interpretation of data by education professionals. On the other hand, the results also highlighted the potential of the EducAI Chatbot to reduce barriers to information access, accelerate the processing of queries, and strengthen data-driven management practices. The evaluation of the chatbot demonstrated a high level of accuracy in the consultations performed, indicating its capacity to optimize the time required to retrieve information and support evidence-based decision-making processes. It is concluded that the integration between SGE reports and the EducAI Chatbot can contribute to transforming institutional data into organizational intelligence, improving and expanding the efficiency of public educational management, while also strengthening the principles of digital governance in public administration