Informatização do serviço público: algumas considerações sobre as aplicações atuais e na pandemia da covid-19

Abstract

This research deals with the process of informatization of the Brazilian public service considering economic theory. Since technological innovations have provided the population in general with undeniable gains in productivity and social well-being, at some point in time, it is natural that the idea arises of importing the main concepts and practices of this way of producing to the state environment. To evaluate the feasibility of migrating to the digital platform, this work has used the deductive discursive method, examining the theoretical premises and empirical problems involving the subject, with a subsequent formulation of the pertinent conclusions. From bibliographical and documental research, a theoretical discussion of the main concepts for the theme was conducted, contextualizing the processes of informatization, digitization, and remote work; and presenting the main micro and macroeconomic concepts relevant to the analysis. Then, the legal regime applied to the computerization of the public service was discussed, demonstrating that there are no normative obstacles to the proposal. Also, some examples of how the digitization process is collaborating to increase the performance of public activities were analyzed, discussing the application of the theoretical premises studied to the policy. The investigation has revealed that the digitization of the public service finds theoretical support in economic science as a whole, being a relevant policy that deserves to be implemented thoroughly. However, this conclusion should not be interpreted rashly, so that, even though it is a positive idea, there are still issues and obstacles to be resolved.