Qualidade de vida na gestão pública: estudo de caso na Secretaria da Fazenda do estado do Tocantins

Abstract

This study analyzed the perception of quality of work life (QWL) among employees of the Secretariat of Finance of Tocantins (Sefaz-TO), adopting a quantitative and exploratory approach. The research, based on a case study, applied a questionnaire adapted from the Biopsychosocial and Organizational Model (BPSO-96), composed of 39 items, to a stratified sample of 248 employees (population of 1,815; margin of error of 5%). The results showed multidimensional perceptions. In the organizational dimension, the institutional image and equal treatment stood out as positive points, although the administrative routines showed high dispersion, indicating significant dissatisfaction. The biological dimension revealed a satisfactory assessment of the health of colleagues, but a critical perception regarding the control of ergonomic and environmental risks. In the psychological sphere, a collaborative environment was identified, but with low averages in remuneration and career opportunities, pointing to structural challenges. The social dimension presented positive evaluations regarding ethics in interpersonal relationships and funding for training, although opportunities for distraction and social responsibility were perceived as limited. Finally, the health dimension raised alerts regarding items such as physical pain, stress, and fatigue, suggesting physical and mental exhaustion, with a direct impact on QWL. After the analytical procedure, it was concluded that improving QWL at Sefaz-TO requires integrated interventions, including: (1) review of career and remuneration policies; (2) programs to promote physical and mental health; (3) preventive actions in ergonomics; and (4) incentives for professional development. Such measures aim to align the well-being of employees with organizational objectives, promoting a more equitable and sustainable work environment.