O teletrabalho na área de ti: análise das percepções dos servidores públicos do Tocantins durante a pandemia da COVID-19

Abstract

The advancement of information technology, combined with the COVID-19 pandemic, has driven the adoption of telework in Brazil, especially in the public sector. This study analyzed the perception of public servants in the Information Technology (IT) sector of the State of Tocantins regarding telework during the pandemic. The research used a qualitative approach with the application of structured questionnaires via Google Forms. The participants, most of whom were men (77.4%), married (69.8%) and with postgraduate degrees (64.2%), performed their duties remotely for up to 12 months. The results indicated that the servants perceived benefits such as flexible working hours, increased productivity and integration between managers and teams, in addition to improvements in environmental sustainability. The majority reported not having faced work overload or negative impacts on mental health, in contrast to studies that point out challenges in telework. Public management was perceived as effective in establishing goals, controls and feedback, essential factors for the success of this modality. Despite some global challenges, the experience was mostly positive. The study concludes that teleworking contributed to the performance of public activities during the pandemic, offering insights for improvements in the post-pandemic scenario and supporting its continuity as a viable alternative in the public sector.