Organização e gestão de Serviços Públicos: um estudo de caso da Secretaria Municipal de Saúde de Arraias _ TO

Abstract

This study aims to analyze the organization and management of public health services in Arraias through a qualitative exploratory approach. The research seeks to examine the administration of health services and propose potential improvements in the quality of services provided. It will address aspects such as organizational structure, regulations and rules, perceptions of service quality, and the main challenges faced by management. Arraias currently has a population of approximately 10,534 inhabitants and relies exclusively on public health services offered by the Municipal Health Department. This department manages several Family Health Strategy units with health teams in different areas, offering outpatient care, dental services, home visits, and health surveillance services. The quality of public health services is crucial, as it directly affects the lives of the population. This study intends to provide information to enhance the management and efficiency of health services in Arraias, contributing to the improvement of the quality of life of its inhabitants.