“Nós passamos por uns maus bocados”: análise das narrativas do trabalho dos serv(i)dores públicos federais

Abstract

This study presents an analysis of the employees’ narratives from a federal public institution in Palmas - TO who experienced situations of moral harassment at work, so they called. The theoretical contribution focuses on the Psychodynamics of Work, and the method is based on Mendes and Araujo (2012) and Mendes (2014), which proposes a clinical listening of the workers suffering. Twelve sessions were conducted between September and November 2017, conducted by a clinic-researcher and a trainee-researcher, with an average duration of one and a half hours each, in the federal public institution itself. There was weekly supervision for interpretation and analysis of the narratives. The instruments used were the audio recording of the narratives in the sessions, the field diary, the synthesis table and the memorial. These materials were submitted to Step II (Analysis of Work Psychodynamics) and Stage III (Analysis of the Mobilization of the Work Collective) of the technique of the Clinical Work Analysis. From the use of the clinical devices (demand analysis, transfer and interpretation) suggested by the method, it was possible to understand the reality experienced by the public servants, as the constitution of the discussion space allowed the practices of work organization and interpersonal relationships were (re) thought, thus strengthening the bonds and affections of the collective. The experiences of suffering and the working conditions of the federal public servants were prominent themes in the narratives. The group consisted of eleven workers, including seven males and four females, ranging in age from 23 to 60 years old. From the clinical listening of the work performed, it was possible to observe that the servants were strengthened in the face of the impacts promoted by the moral harassment and were mobilized subjectively to change the real of the work, through the construction of autonomy contexts. Thus, the retrieval of meaning from the work in the subjects' lives was visualized in this clinic. Servers acknowledged the advances they made in communication between the peers at headquarters, legitimizing the importance of creating another public space for discussion as soon as this clinical hearing ended. Regarding the challenges, they pointed out that they still need to improve the work environment and the relationship with the employees who work in the interior, as they said that it was a pity that they were not able to participate in this clinical hearing due to logistics. It was possible to conclude that the organization of work in the public administration should consider workers beyond those who follow the rules, perform the functions successfully, among others, but above all a subject who has voice, wishes, affection and creativity.