Humanização na estratégia de saúde da família: percepções dos profissionais que atuam em um centro de saúde da comunidade na cidade de Palmas - TO

Abstract

With the implementation of the SUS, in 1988, major changes in the health sector, such as the National Humanization Policy (PNH), implemented in 2003, aimed at qualifying health practices, welcoming and valuing workers and management. Based on these principles, the Family Health Strategy (FHS), created in 1990, presents a dynamic of reorganization of health services, disease prevention and rehabilitation of the individual. Humanization in FHS favored the construction and exchange of knowledge as health care networks, interaction with health workers and a commitment to a valuation of the human being, the environment and the work process of the family health units. This dissertation aimed to analyze the perspectives of professionals working in a Community Health Center in the city of Palmas / TO, regarding humanization in the Family Health Strategy. Therefore, a qualitative health research was carried out at the Aureny II Community Health Center, from May to June 2016, with the approval of the Ethics Committee on Research in Human Beings of the Federal University of Tocantins, based on opinion 114/2014. The sample comprised 10 professionals from the Family Health Strategy. For the data collection, a semi-structured interview was used, the data was recorded and then transcribed; the analysis of the data was done through the technique of content analysis. All professionals conceptualized humanization as a way to welcome the user within the health service, treat him with responsibility, providing affection and qualified listening. Although conflicts happen from time to time between professionals and users, the relationship between these subjects is considered satisfactory.