Certificação ISO em concessionárias de carros de Araguaína:

Abstract

This article aims to demonstrate through a research and descriptive analysis the application of ISO certification standards in two companies in the automotive industry in Araguaína. These standards are related to quality management and are made up of a set of requirements that companies must follow in order to obtain certification. The first step towards ISO certification is to conduct an audit process within the company. In order to obtain data, a qualitative field research was carried out, in which the use of the norms within the processes of each company was analyzed. In Concessionaire A, an interview was conducted with the post-sales manager, while in Concessionaire B the survey was conducted with the environmental representative. The results indicate that, Concessionaire A applies only to ISO 9001 responsible for the quality of the services in its guarantee processes; and Concessionaire B uses only the ISO 14001 standard responsible for environmental management and strategies for the protection of the environment, since it uses chemicals in its processes.